Returns & Exchanges

At Kaldi, we strive to ensure every roast meets your expectations; however, due to the perishable nature of our products, we offer a 14-day window for returns on non-food items and store credit for coffee quality concerns.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and a brief explanation of why the product didn't meet your expectations.

• 2.
  Verification Process

  For quality issues, please provide the batch number and roast date found on the back of your coffee packaging for our quality control team to review.

• 3.
  Pack and Ship

  If returning equipment or non-perishable goods, ensure items are in their original packaging and use the prepaid shipping label provided by our team.

• 4.
  Refund or Credit

  Once your return is processed, a refund will be issued to your original payment method or a digital store credit will be sent to your email within 5 business days.